Our strict quality assessments of each unit make sure that every item we sell is exactly as described. If we say a handset is in pristine condition, the handset will be in pristine condition. These devices are in Good condition. There will be some minor signs of wear and tear on the screen and casing. The previous owner didn’t use a case or screen protector as they weren’t too bothered about minor marks. These devices are ideal for someone who is not fussed about scratches and only cares about the quality of the software, whilst saving as much as possible. This device has been fully tested to ensure it is in full working order and has been restored to the latest operating system.